These are unprecedented times for sure. Given the current state of the US and global economy by impact of COVID-19, businesses and employees are turning to the work from home / remote working model, struggling to keep their jobs and business alive. Online communication may have just saved the day by keeping us connected, especially in a time when social distancing is the norm, it becomes that much more important to be able to maintain support for customers already reeling from the economic downturn. The last thing anyone wants is to be out of the help they desperately need when the world is falling down around them.
The Increased Demand for Remote Support
Recent months have shown a dramatic increase in broadband activity across the globe as people move to keep their routine in place working from home. This includes our technicians working here at CASE as well. Remote support went through the roof! I get it. It can be uncomfortable to permit access to outside vendors on critical equipment such as the process air compressors. There’s IT, firewalls, managers, control room operators, etc. A lot of hoops to jump through. However, if the current situation says anything about the importance of remote support it couldn’t be better illustrated at a time than now. We have the capabilities to attend to many of the problems in minutes, not days or weeks. Time is money; faster response time saves money.
What the Future Looks Like
The future is going to become more connected with the advent of 5G and Augmented Reality on the way. There’s no avoiding it. This is the age of Data. Times like this prove that the risk/reward factor is starting to drop and the pro’s outweighing the cons. Benefits like the capability to diagnose and troubleshoot problems without the need for travel and travel cost with increased reaction time. Industry 4.0 / IIOT are going to pave the way to more proactive and service and care. CASE has pioneered remote support in the compresses air industry for over 30 years, beginning with 2400 baud-rate modems in the late 1980s and evolving to utilize the latest in network connectivity such as live Cloud based solutions.